Home Owner Warranty

All generator products purchased through us are intended for home and personal noncommercial use. Warranted period shall be indicated at the time of purchase by either us and/or the Manufacturer. The products are warranted to be free from defect in material and workmanship under normal use and service during the warranty period. You may be required to show proof of service and maintenance in order to qualify for warranty coverage.

Warranty coverage is for the original retail purchaser and nontransferable. We will repair or replace, at our option, any part that is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty repairs and replacements will be made without charge for parts or labor. Anything replaced under warranty becomes the property of ours and or must be returned to us. All parts replaced under warranty will be considered as part of the original product and warranty on those parts will expire coincident with the original product warranty.

This warranty does not extend to parts affected by accident and/or collision, corrosion or rust, normal wear, wrong fuel type or fuel contamination, use in an application for which the product was not designed, unauthorized service, or any other misuse, neglect, incorporation or use of unsuitable attachments or parts. Unauthorized alteration, installation or any cause other than defects in material or workmanship of the product will not be covered under the warranty.

Consumable parts, such as air, oil or fuel filters, fuel cut off valve, brushes, fuel injection nozzle valve, lubricant, or ignition plug, are not covered under this warranty. All expenses incurred in maintaining and replacing them shall fall on the purchaser. Damage to voltage regulators caused by failure to ground, short or overloading a generator product will not be covered. Under this Warranty. We do not have the obligation to bear any transportation fees of any product to/from an authorized Warranty Center.

Batteries supplied with any generator product should be considered a bonus item and not covered by warranty. Batteries can be damaged by shock, shorting terminals, heat, acid spillage and a number of other factors that can not be controlled after it has left our facility. It is the customer's responsibility to take great care when handling items that may contain a battery so no spillage of acid will occur as corrosion or damage caused by battery acid is not covered by warranty.

RF Remote transmitter and receiver are not covered by warranty. Local signal interference, low batteries or limited range caused by environmental conditions my adversely affect its operation.

We disclaim any responsibility for the loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.

To Obtain Warranty Service or Support

If you suspect or encounter a problem with your product you are required to contact us. Telephone support is available however you may be directed to contact our support staff directly by e-mail at Support@EmergencyPower.com or by Live Support may also be available on our web site by clicking the ‘chat with us live’ button. You may be required to return your item to an authorized service center

Shipping and Delivery

All products are shipped from our facilities in factory new condition. You are responsible for the transportation from our facilities to your final destination. You may make your own shipping arrangements or use a known and reputable company we regularly ship with at a discounted rate. If you choose to use our method, we will follow up with the company name and tracking details when available.

We ship all our new products in factory new condition. We expect them to arrive in the same condition as they left our facilities in. Upon receipt of the order, the purchaser/recipient is required to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted on waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser / recipient that the goods were received in good order and condition and free from any defect or non-conformity. If there is significant damage resulting from mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, The customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file for an insurance claim and we will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty and/or insurance policy.

Return & Refund Policy

All generator sales are final. Consider a generator purchase as if it was a motor vehicle. The moment it leaves our facilities it depreciates in value as it does with any use. If we are compelled to accept a return, it will be subject to a 30% stocking fee. It must be in original condition. The shipping and handling charges are non-refundable.